SHIPPING & Returns

Domestic Shipping

Flat rate of $5 for domestic shipping and always free local pickup!

Returns & Exchanges

If for some reason you are not 100% satisfied with your order (I hope you will be!), we accept returns within 30 days of purchase of unworn, unwashed, undamaged or defective merchandise purchased on our site in exchange of store credit.

ALL ITEMS MARKED 'FINAL SALE' ARE NOT ELIGIBLE FOR RETURNS

RETURN CONDITIONS

  • Any reduced-price items of 30% off or more or merchandise marked “SALE" or "Final Sale" cannot be returned.

  • Pre-Orders are final sale.

  • Body Suits are final sale.

  • Bralettes are final sale.

  • Accessories are final sale.

  • All original tags must be attached. 

  • ***Unfortunately, you will not receive credit if items are defected and/or not in original condition + a shipping fee will be charged to your account in order to ship the item(s) back to you.

SHOE RETURNS:

  • All footwear returns must include the original shoebox in its original condition, without postal labels.

  • If you are returning shoes, the shoe box must be placed in another package/box for shipping to protect the shoe box.

RETURN ADDRESS:

To return,

  1. Please make sure your order meets our return criteria and is not a final sale item before you complete your return! :)

  2. Include your Order Number (included in your original order confirmation email and printed invoice!) and Reason for Return! (i.e. wrong size, defective item, etc.)

  3. Please use the courier of your choice to return your item(s)!

 

Lace & Grace

124 Hotchkiss St.

Jamestown NY 14701

  • Please allow 3-4 business days for us to receive your return, and 7-10 business days for our your return to be processed.

  • You will receive an online store credit via email. This store credit will be applied to the original email and account your purchase was made on.

 

We offer FREE Local Pickup + Returns! 

Contact for local pickup and returns!